Frequently Asked Questions (FAQ):
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
What is your return policy?
We accept returns of unused items in their original packaging within 14 days of receiving your order. Please contact our customer service team for return authorization and instructions.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, bank transfer, cryptocurrency, and gift cards as payment methods. Your payment information is secure and encrypted for your protection.
How long will it take to receive my order?
Delivery times may vary depending on your location and the shipping method chosen. You can check estimated delivery times during the checkout process.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary for international orders.
Can I cancel or modify my order after it has been placed?
Please contact our customer service team as soon as possible if you need to cancel or modify your order. Once an order has been processed and shipped, we may not be able to make changes.
Are your products cruelty-free and vegan?
We strive to offer a selection of cruelty-free and vegan products. Look for specific product information on our website or contact our customer service team for assistance.
How can I contact customer service for further assistance?
You can reach our customer service team via email at [email protected] or through our online contact form. We are here to help with any questions or concerns you may have.
If you have any other questions or need more information, please feel free to reach out to our customer service team. Thank you for shopping with online-cosmetic.com!