Returns Information:
We understand that sometimes products may not meet your expectations or you may need to return an item for various reasons. At online-cosmetic.com, we strive to make the return process as simple and convenient as possible for our customers. Below is detailed information about our returns policy:
Return Eligibility:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Returns must be initiated within 14 days of receiving your order.
Return Process:
If you wish to return an item, please contact our customer service team to request a return authorization. You will be provided with instructions on how to return the item. Please note that shipping fees for returns are the responsibility of the customer.
Refund Policy:
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within a certain number of days.
Exchange Policy:
If you wish to exchange an item for a different size or color, please contact our customer service team to arrange for an exchange. Exchanges are subject to product availability.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund if necessary.
Non-Returnable Items:
Certain items, such as opened or used products, gift cards, and sale items, may not be eligible for return. Please refer to our website for a complete list of non-returnable items.
Return Address:
The return address for your items will be provided to you by our customer service team once your return request is approved.
At online-cosmetic.com, we value our customers and want to ensure your satisfaction with every purchase. If you have any questions or concerns about our returns policy, please do not hesitate to contact our customer service team for assistance. Thank you for shopping with us!